Agent Studio
Design, test, and tune debt-collection agents with realistic graph controls.
Connected to:
AI Agents
Voice, email, and skip tracing agents for outreach and contact discovery.
Email Agent
Identifies customer role (C-suite vs managerial), sets tone (professional/concise or friendly), drafts personalized subject and body under 100 words to drive clicks, sends and tracks, then schedules follow-up after 2 days.
Skip Tracing
For businesses: research all execs via public info, check company website for correct phone, collect email and phone. For individuals: credit bureau, public records, social cross-reference, verify phones and addresses, then score and output contacts.
Voice Agent
Outcome-based: Paid → confirmation email; Dispute → note to disputes team; Payment plan → set up direct debit (retry call if DD fails); Wrong number → skip trace; No pick up → schedule next call via ML model.
Workflows
Early stage, manual servicing, and late stage collection workflows.
Early Stage Collections
End-to-end early-stage delinquency workflow escalating from Day 1 push notifications through SMS, AI outbound calls, and email, with skip tracing for wrong numbers, callback scheduling, and supervisor escalation for unresolved accounts.
Late Stage Collections
Escalation workflow from pre-legal and legal steps to outcome.
Manual Servicing
Queue-driven workflow with human assignment and disposition.