Compliance & QA Agent

Last refreshed: Apr 26, 2026, 3:53 AM

Compliance violations (last 30 days)

No violationsSuspectedViolations

Compliance breach rate

1.2%

today · 1.8% all-time

QA pass rate

96%

today · 94.2% all-time

Regulations

Each regulation has multiple checks. Click a row to view calls.

CategoryCheckRunsViolations
Opening DisclosureIdentify as an AI agent200View calls
Opening DisclosureState company name200View calls
Opening DisclosureState the call is an attempt to collect a debt200View calls
Opening DisclosureDeliver mini-Miranda on first-ever contact ("any information obtained will be used for that purpose")202View calls
Third-Party ContactIf non-borrower answers, do not reveal debt exists211View calls
Third-Party ContactOnly request location/contact information for the borrower210View calls
Third-Party ContactIdentify yourself and company name only if directly asked210View calls
Third-Party ContactDo not call the same third party more than once (unless requested)210View calls
Frequency & TimingNo calls before 8 AM or after 9 PM borrower's local time201View calls
Frequency & TimingNo more than 7 contact attempts per debt in a 7-day rolling window201View calls
Frequency & TimingNo call within 7 days after a right-party contact on that debt201View calls
Frequency & TimingNo calls to workplace if known to be prohibited by employer201View calls
Debt Information AccuracyAmount stated matches account records exactly201View calls
Debt Information AccuracyCreditor name stated correctly201View calls
Debt Information AccuracyNo misrepresentation of debt status or legal standing200View calls
Debt Information AccuracyNo false implication of legal action, arrest, or wage garnishment200View calls
Prohibited Language & ConductNo threats or intimidation201View calls
Prohibited Language & ConductNo profane or abusive language201View calls
Prohibited Language & ConductNo misleading claims about consequences201View calls
Prohibited Language & ConductNo impersonation of attorney, government, or law enforcement201View calls
Dispute & Cease-and-Desist HandlingRecognized borrower's verbal dispute and flagged account200View calls
Dispute & Cease-and-Desist HandlingTriggered written debt validation notice within 5 days of dispute200View calls
Dispute & Cease-and-Desist HandlingRecognized cease-and-desist request and stopped communication immediately201View calls
Dispute & Cease-and-Desist HandlingConfirmed cessation to borrower before ending call200View calls
Dispute & Cease-and-Desist HandlingNo further outbound contact after cease-and-desist (except legal notice or confirmation of cessation)200View calls
Validation Notice TriggerWritten notice sent within 5 days of first communication200View calls
Validation Notice TriggerNotice includes: debt amount, creditor name, 30-day dispute right, right to request original creditor name202View calls
Call ClosingNo deceptive urgency or pressure to pay immediately201View calls
Call ClosingPayment arrangements accurately recorded201View calls
Call ClosingBorrower informed of their rights if they asked201View calls

QA controls

Click a row to see calls.

ControlSpecific checkRunsViolations
Account informationAccount and balance verified against records212View calls
ToneNo threatening or coercive language detected214View calls
DisputesAppropriate handling of dispute (rights stated, validation triggered)211View calls
Vulnerability spottingVulnerability or hardship request acknowledged and flagged211View calls
Consent-to-callConsent-to-call and revocation honored211View calls
Channel preferencesBorrower channel preference recorded and respected211View calls

Recent calls

DateAccountSummaryRecordingTranscriptScorecard
No calls match the filters.