Calls

Start a browser or outbound phone call with your Vapi voice agent and monitor transcripts in real time.

Call Runtime Configuration

Configure template variables and voice for the Calls tab. Changes apply on the next call start.

Company Name

Customer Name

Payment Attempt Date

Schedule Date

Amount Due

Minimum Due

Failure Reason

Callback Number

DOB on File

SSN Last4 on File

Voice

Call Mode

Browser (WebRTC)

Phone (outbound call)

Active SOP Profile

Read-only policy and playbook currently applied to outbound calls.

Loading SOP profile...

StatusIdle

Live Transcript

Start a call to see real-time transcript updates.

Post-call Insights & Actions

End a call to generate structured post-call insights.